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Sixty-four percent of CEOs feel they must upskill or reskill 25 percent of their workforce over the next five years for their companies to stay relevant.

McKinsey & Company, Skill Shift: Automation and the Future of the Workforce, May 2018

Skills are top-of-mind for many organizational leaders. Former LinkedIn Chief Learning Officer, Kelly Palmer, and David Blake, co-founder of Degreed, think they know why. In their much-publicized book, The Expertise Economy: How the Smartest Companies Use Learning to Engage, Compete and Succeed, the pair depicts a future of work that is more about diverse and unique skill sets —transforming their employees into experts and ultimately, creating their biggest competitive advantage — than about knowledge, roles, and job hierarchies. In an Expertise Economy, professionals must be able to evolve, to constantly develop new skills, and become experts at jobs and roles that barely exist today. The authors outline a case for corporate learning where skills are the currency with which employees navigate into, within, and across organizations.

In the “expertise economy,” how are companies getting the skills they need? What role does higher education play? What does “upskilling” or “reskilling” mean? When is it the answer? How can the right learning culture prepare individuals and organizations for what comes next?

Hiring Experts and New College Grads

To minimize essential skills gaps in your organization, you either need to hire skilled professionals or develop the skills of your current employees. Often, the fastest, simplest (and most expensive) fix is hiring skilled employees away from competitors. You’re hiring professionals with current, relevant skills and experience.

Beyond the salary cost, though, be prepared to face a raging talent war, since employees with some of the most coveted skills are scarce and in high demand. Even if you can afford them, you may not find enough skilled professionals who choose to work for you.

Hiring new college grads brings less experienced (and less costly) skills sets. On the one hand, you’ll get fresh-faced, bright, recently educated minds. When it comes to skills, though, buyer beware.

“Even the best universities are increasingly failing to prepare students with the skills they need,” cautions Blake. While colleges and universities may be teaching students problem-solving, writing, and basic project management skills designed to get papers and projects submitted on time, most are not developing the skills required to instantly convert excellent students into skilled professionals. Skills development will primarily become the employer’s (and employees’) responsibility.

Upskilling in the Workplace

“Upskilling” generally describes skill improvement – doing what you do now, only better.

With the accelerated speed of technology change, professionals who are expert today need to master new technologies constantly and continuously, just to keep up. They need to constantly upskill. That goes for today’s expert AI professionals, cybersecurity experts, intelligence analysts, car mechanics, system engineers, and pretty much everyone else who touches technology or whose job is influenced by technology. In other words, pretty much everyone.

Upskilling is a shared responsibility that you and your employees should embrace. Without a concerted effort to upskill, those highly qualified, highly paid professionals you recruited away from your competitors will quickly become less valuable as their skills and competencies lag behind what is required in the industry.

There are many benefits of upskilling employees. For one, you don’t need to go through the time and expense of hiring and onboarding new employees. Your starting point is a current employee – someone who already has a solid skill set, who is familiar with your organization and culture, and who, presumably, is committed to his or her job and your company.

These employees aren’t learning everything from scratch; they are just fine-tuning the skills they need to keep up. Plus, mastering skills is a win-win. Employees who improve their skills at work not only contribute at a higher level, but they also feel more engaged and loyal to their employers.  

Importance of Reskilling

Reskilling is about acquiring new skill sets. Certainly, your recent college grads will need to acquire more skills to succeed in their first jobs out of school. But they are not the only ones. As McKinsey & Company point out in the Skill Shift discussion paper, the coming of automation, digitization, and AI will make many of today’s important skills, at all levels of your organization, obsolete tomorrow.

The U.S., for example, is closely tracking the evolution of self-driving vehicles and last mile delivery robots. Companies that transport parcels, goods, and people (think Amazon, Walmart, Ford, Lyft, and even the U.S. Postal Service) are seeking to improve efficiencies and reduce expenses – from the long-haul trips between distribution centers to neighborhood deliveries.

If you have expert drivers in your employ, whether they deliver packages or transport people from point A to point B, their primary job skills could become obsolete in the near future. So, as employers, we have a choice to make about whether or not to reskill our employees, and if so, how to go about doing that.

However, if we think broadly about the skills and competencies that current employees bring to the table, it seems like a no-brainer to retain – and retrain – employees with valuable knowledge and experience. Through reskilling, they can take on new skills that support the company’s transformation and success in an evolving marketplace.  

Developing the (Right) Learning Culture

In their book, Palmer and Blake outline three levels for learning cultures. At the most basic level, companies engage in “compliance training” — workplace safety and workplace behavior training that’s required. Next is “necessary training,” designed to help employees build job-specific skills. It’s the highest level of “continuous learning,” the authors contend, that companies should want to cultivate.

In a continuous learning culture, employees learn every day. Podcasts, videos, eLearning, mentoring, and other formal and informal learning tools blend naturally into how employees work. They learn skills that help them do their jobs better as well as those that help them contribute to the company more broadly, positioning both parties for long-term success. Are you looking to step up your game for the expertise economy? Read our white paper for Talent Management Strategies to Build Your Future Workforce. Or contact us to see how WebMentor Skills, Avilar’s skills management software, can help with upskilling and to track, manage, and harness skills and competencies in your organization.

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