As the Competency Company, we’ve worked with dozens of organizations to identify the knowledge, skills and abilities that lead to success in hundreds of roles. In this series we’ll focus on a new role that’s critical to small and mid-sized businesses everywhere. This month: the supervisor.
There probably isn’t any job in your organization more critical than the supervisor of the employees whose work directly serves the customer. But too often, it’s the best worker that gets promoted and then flounders and fails – bringing everyone around down in the process. In addition to higher levels of functional and technical skills that are required of employees on the team, here are some of the common competencies needed for the supervisor’s role:
Self-Management If the key function of a supervisor is to get results through others, no one will get too far in managing others unless he or she can manage their own behavior. Even more than the employees whose work they oversee, supervisors must be able to keep their emotions and personal bias in check, drive for results, and engage in creative problem solving.
Business Acumen They need to be able to demonstrate knowledge of the industry and the organization. Supervisors must also be able to focus on organizational objectives above his/her personal interests in order to be sure the team is aligned.
Business Communication Supervisors need greater communication skills than the general employee population. They need to be able to influence others, write well, conduct meetings, and make presentations.
Relationship Management Communication, team management, conflict resolution and many other interpersonal skills are necessary for the supervisor to lead others.
WebMentor Skills, Avilar’s competency assessment software, comes preloaded with over 90 job roles common to small businesses. A skills assessment helps to identify each employee’s most critical skill gaps, and employees are be able to choose from hundreds of online courses and other learning resources to create an online development plan.
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