Improve Government Customer Service? Look to the Workforce

Improve Government Customer Service? Look to the Workforce

Every agency and department in the federal government has a core mission that is vital to its success. And to execute on those missions, government organizations must actively engage with the constituents they serve. To “sustain the health, diversity, and productivity...
Bridging Generational Differences in the Workplace

Bridging Generational Differences in the Workplace

In my CEO networking groups, I keep hearing frustrations about how Generation X employees don’t work well with Millennials or Baby Boomers. Or when Millennials and Baby Boomers are on the same team, certain disagreements often come up. And I often hear a certain...
Generation Z is Here. Are You Ready?

Generation Z is Here. Are You Ready?

The Homeland Generation. Founders. Plurals. Post-Millennials. iGeneration. Gen Z. Or, if New York Times’ readers have a say, Deltas or Generation Scapegoat. Whatever we call the generation that comes after Millennials, born around 1995 or later, the oldest are...
How Lifelong Learning is at the Heart of Singapore’s Success

How Lifelong Learning is at the Heart of Singapore’s Success

By 2030, as many as 375 million workers – or 14% of the global workforce – could find that their jobs have disappeared because of automation. In the U.S., 73 million jobs could be destroyed. Those figures come from a November 2017 McKinsey Global Institute report on...
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